Customer Service and Outsourcing | Frederic Siegel Business

Most of the tasks being outsourced these days have a lot to do with customer service. While some doubt that it should be done, it is certainly one of the most outsourceable business processes, judging from the large number of call centers in existence.

There are people who think outsourcing such a service must not be done at all, and that they should remain in the realm of the company. Many people think it is unethical to have to hire outsiders to cater to the needs of your company, and most problems stemming from mis-communication between customers and the company arise from language and cultural barriers in call centers. Many customers may also feel a detachment from the company because they feel the customer service part, being outsourced, is a separate matter from the company they?re supposedly getting service from.

There are also people, however, that think that outsourcing this type of service is a great idea, and that it best utilizes the global talent that is out there.

Companies attest to the fact that these agents undergo training needed in order to serve customers the way they are supposed to. While difficulties of earlier outsourced customer service may have been common, advances in communication and prior knowledge of these problems have helped in providing service that the customers deserve. These representatives are trained rigorously to be able to address and attend to customer complaints and questions without fail. Things are seen to have been better since the inception of outsourced customer service.

Many people are still quick to criticize the money aspect of such, implying that it is only the money and reduced costs that fuel such a decision.

They are quick to forget improved services and many policies introduced that are all geared towards customer satisfaction. And certainly the fact that a company saves money by outsourcing would certainly mean more opportunities to direct that money towards greater improvements and services in terms of products and other things. As we speak, improvements are being made, and it is certain that more improvements are expected to come, all in the name of customer satisfaction

Tags: Customer, Outsourcing, service

Source: http://fredericsiegel.net/customer-service-and-outsourcing.html

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Lucas county health center - HEALTH, BEAUTY & FITNESS

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Refinancing mortgage for shorter term can bring huge savings ...

Refinancing into a lower rate and shorter term may not save any money immediately. But you could save a bundle in interest over the life of the mortgage.

Most people refinance to save money. That usually means jumping to a lower rate. But you also can save big bucks by trimming the term of your loan, possibly at the very same low rate.

Source: http://www.realestateclubla.com/real-estate-news/la-times-real-estate/refinancing-mortgage-for-shorter-term-can-bring-huge-savings-2/

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LANCE ARMSTRONG QUITS: 7-Time Tour De ... - Business Insider

Lance Armstrong has decided not to fight doping charges brought against him by the US Anti-Doping Agency, the AP's Jim Vertuno reports.

This likely means that Armstrong will be banned for life from competitive cycling and will have his 7 Tour de France titles stripped. He will also likely lose a bronze medal he won at the 2000 Olympics.

After a judge threw out Armstrong's lawsuit against the USADA earlier this week, Armstrong had until today to decide whether to contest the USADA's charges before an arbitration panel.

He has chosen not to do that.

In keeping with the way he has approached the doping allegations from the beginning, Armstrong went down swinging.

He once again declared his innocence and bashed the USADA:

"There comes a point in every man's life when he has to say, "Enough is enough." For me, that time is now," Armstrong said in a statement sent to The Associated Press. He called the USADA investigation an "unconstitutional witch hunt."

"I have been dealing with claims that I cheated and had an unfair advantage in winning my seven Tours since 1999," he said. "The toll this has taken on my family and my work for our foundation and on me leads me to where I am today - finished with this nonsense."

This also probably means that no one will ever hear the full story from Armstrong about what went on in cycling in the years in which he dominated the sport--as well as a full explanation of why he did or didn't do what almost everyone he rode with appears to have done.

Armstrong's attorney recently said that he was "certain to lose" in arbitration if he fought the charges. And one suspects that that assessment probably played a major role in his decision.

Regardless, it's a tragic end to one of the most inspiring sports stories in history.

Here's Armstrong's full statement:

Lance Armstong's Statement of August 23, 2012

AUSTIN, Texas - August 23rd, 2012 - There comes a point in every man's life when he has to say, "Enough is enough." For me, that time is now. I have been dealing with claims that I cheated and had an unfair advantage in winning my seven Tours since 1999. Over the past three years, I have been subjected to a two-year federal criminal investigation followed by Travis Tygart's unconstitutional witch hunt. The toll this has taken on my family, and my work for our foundation and on me leads me to where I am today ? finished with this nonsense.

I had hoped that a federal court would stop USADA's charade. Although the court was sympathetic to my concerns and recognized the many improprieties and deficiencies in USADA's motives, its conduct, and its process, the court ultimately decided that it could not intervene.

If I thought for one moment that by participating in USADA's process, I could confront these allegations in a fair setting and ? once and for all ? put these charges to rest, I would jump at the chance. But I refuse to participate in a process that is so one-sided and unfair. Regardless of what Travis Tygart says, there is zero physical evidence to support his outlandish and heinous claims. The only physical evidence here is the hundreds of controls I have passed with flying colors. I made myself available around the clock and around the world. In-competition. Out of competition. Blood. Urine. Whatever they asked for I provided. What is the point of all this testing if, in the end, USADA will not stand by it?

From the beginning, however, this investigation has not been about learning the truth or cleaning up cycling, but about punishing me at all costs. I am a retired cyclist, yet USADA has lodged charges over 17 years old despite its own 8-year limitation. As respected organizations such as UCI and USA Cycling have made clear, USADA lacks jurisdiction even to bring these charges. The international bodies governing cycling have ordered USADA to stop, have given notice that no one should participate in USADA's improper proceedings, and have made it clear the pronouncements by USADA that it has banned people for life or stripped them of their accomplishments are made without authority. And as many others, including USADA's own arbitrators, have found, there is nothing even remotely fair about its process. USADA has broken the law, turned its back on its own rules, and stiff-armed those who have tried to persuade USADA to honor its obligations. At every turn, USADA has played the role of a bully, threatening everyone in its way and challenging the good faith of anyone who questions its motives or its methods, all at U.S. taxpayers' expense. For the last two months, USADA has endlessly repeated the mantra that there should be a single set of rules, applicable to all, but they have arrogantly refused to practice what they preach. On top of all that, USADA has allegedly made deals with other riders that circumvent their own rules as long as they said I cheated. Many of those riders continue to race today.

The bottom line is I played by the rules that were put in place by the UCI, WADA and USADA when I raced. The idea that athletes can be convicted today without positive A and B samples, under the same rules and procedures that apply to athletes with positive tests, perverts the system and creates a process where any begrudged ex-teammate can open a USADA case out of spite or for personal gain or a cheating cyclist can cut a sweetheart deal for themselves. It's an unfair approach, applied selectively, in opposition to all the rules. It's just not right.

USADA cannot assert control of a professional international sport and attempt to strip my seven Tour de France titles. I know who won those seven Tours, my teammates know who won those seven Tours, and everyone I competed against knows who won those seven Tours. We all raced together. For three weeks over the same roads, the same mountains, and against all the weather and elements that we had to confront. There were no shortcuts, there was no special treatment. The same courses, the same rules. The toughest event in the world where the strongest man wins. Nobody can ever change that. Especially not Travis Tygart.

Today I turn the page. I will no longer address this issue, regardless of the circumstances. I will commit myself to the work I began before ever winning a single Tour de France title: serving people and families affected by cancer, especially those in underserved communities. This October, my Foundation will celebrate 15 years of service to cancer survivors and the milestone of raising nearly $500 million. We have a lot of work to do and I'm looking forward to an end to this pointless distraction. I have a responsibility to all those who have stepped forward to devote their time and energy to the cancer cause. I will not stop fighting for that mission. Going forward, I am going to devote myself to raising my five beautiful (and energetic) kids, fighting cancer, and attempting to be the fittest 40-year old on the planet.

Source: http://www.businessinsider.com/lance-armstrong-doping-charges-2012-8

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England 37 * v South Africa

South Africa tour of England,
1st ODI: England v South Africa at Cardiff, Aug 24, 2012 '; container.append(str); }); $("#tweet-container > div.tweet:last > div.divSeparator").remove(); } } function listTweets(args){ if(tweetLists.length > 0){ if(args.i 0){ $.merge(tweetStore, d); } listTweets({i:args.i+1, l:args.l}); } }); } else{ genHTML(); } } else{ genHTML(); } } function otherTweets(){ tweetStore.length = 0; if( qstring.length > 5){ var u = 'http://search.twitter.com/search.json?callback=?&q='+qstring; $.ajax({ url: u, dataType: "jsonp", success:function(d){ if(d.results.length > 0){ $.merge(tweetStore, d.results); } listTweets({i:0,l:tweetLists.length}); } }) } else{ listTweets({i:0, l:tweetLists.length}); } } function ourTweets(ob){ var cache = []; var container=$('#tweet-container'); if(ob.results.length >= 1){ container.html(''); $('#featured-tweets .tweet,#featured-tweets br').remove(); $(ob.results).each(function(k,v){ if(onlyTweeters == 0 && $('#featured-tweets .tweet').length \ \ \ \

'; $('#featured-tweets div.twitterSep').before(str); } else if(onlyTweeters == 1){ //this case handles when there are only tweeters (like zaltaman and RBTC) and shows more tweets var str = '

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Source: http://www.cricinfo.com/ci/engine/match/534228.html?CMP=OTC-RSS

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Articles on Miami Laptop Repair Shop Opens

With so many electronic devices in use every day, it is necessary to have a reliable IT service in Miami which offers repairs and more in case of any damages or technical problems. Among the many Miami laptop repair shops out there, Preemo's TechBar offers many great services and boasts high-quality customer service.

Tech Services for Many Devices
Unlike some repair shops that only handle computers, TechBar repairs smartphones and tablets as well, covering a wide variety of tech repair needs in one place. Besides repairing broken or malfunctioning devices, the shop offers accessories for mobile devices as well as flash drives, chargers and more for sale; this makes it a one-stop-shop for any tech needs. Educational workshops are also offered for customers' convenience and personal enlightenment.

Personalized Services Available
The new tech store will offer a personal plan known as Preemo Black for those wishing for personalized attention. This is essentially a technology concierge program, giving customers access to a personal feel and service in regards to any technology. With a personal attendant to take care of any issues that arise and help with tech support, customers that enroll in this particular plan are sure to be satisfied with these IT services in Miami.

Common Business Services
Besides offering personalized services, the shop will be complete with an array of useful business services. These include fax, photocopy and scanner services which are useful to any business and many individuals. Having all these common services available under one roof helps individuals accomplish all they need without having to spend valuable time switching locations for each different task.

Other Services
Offering IT services in Miami for multiple kinds of electronic devices in need of repair makes the new store quite convenient, but that's not all it does. IT support for businesses is also available, along with advice for anything technological. With great IT services in Miami and a wide variety of services and information offered, there is something for any individual or corporation.

Store Location
The new store is located at 7356 Red Road in South Miami (zip code 33143). The store is open from Monday to Friday, appointments can be arranged for the weekend. This store recently opened, in June 4th.

Source: http://www.articlesolve.com/articledetail.php?artid=356745&catid=81

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JMC Directory Corrections ? Pennsylvania : AEJMC

Bloomsburg University

Bloomsburg, PA 17815. Tel.: (717) 389-4836; FAX: (570) 389-3983; Email: <mmendoza<at>bloomu.edu>. Department of Mass Communications, 1985. Maria Teresita Mendoza-Enright, chair.
SEQUENCES: Mass Communication, Journalism, Public Relations/Advertising, Telecommunications.
FACILITIES: Television Studios, Radio Station, Magazine, Newspaper.
DEGREE: BA.

? Cabrini College

610 King of Prussia Rd., Radnor, PA 19087-3698. Tel: (610) 902-8360, FAX: (610) 902-8285, Email: <zurek<at>cabrini.edu>. Department of Communications, 1973. SCJ. Jerome Zurek, chair.
FACULTY: Profs: Jerome Zurek; Assoc. Prof: Cathy Yungmann; Asst. Profs: John Cordes, Janice Xu; Staff: Heather Shanley Fullerton; Adjunct Instrs.:?Derek Jones (radio), Betsy Ostroff (advertising),?Paul Geissinger (audio recording),?Kenneth Kauffman (photography),?Steven Wright (theater), Melissa Reich (public relations).
SEQUENCES: Journalism & Writing; Theater; Video, Radio, Photography, & Digital Media Convergence; Integrated Marketing Communication.
FACILITIES: Ada, CATV, CCTV, CN, ComN, ComTV, DR, JM, PRA, VDT, ComR, FM.
DEGREE: BA.

? Duquesne University

600 Forbes Ave., Pittsburgh, PA 15282. Tel: (412) 396-6460, FAX: (412) 396-4792. Email: <arnett<at>duq.edu>. Department of Communication and Rhetorical Studies, 1948. KTA, PRSSA, SPJ. Ronald C. Arnett, chair.
FACULTY: Prof.: Ronald C. Arnett ; Assoc. Profs.: Patricia Arneson, Robert V. Bellamy, D. Clark Edwards, Janie M.H. Fritz, Margaret Patterson, Richard H. Thames, Francis Thornton, Calvin Troup; Asst. Profs.: Michael J. Dillon, Roy Joseph, Kathleen Roberts, Joseph Sora; Instr.: S. Alyssa Groom; Prof. Emer.: Eva Robotti.
SEQUENCES: Major: Communication Studies (Corporate Communication/Interpersonal Public Relations, Integrated Marketing Communication, Management Communication, Information Management in Organizations, Media Organizations, Rhetoric and Argumentation and Self-Designed Program); Major: Media Communication; Major: Journalism (Print Journalism, News Production and Management, Advertising, Public Relations, Broadcast Journalism, and Online Journalism.)
DEGREES: BA, MA, PhD.

? Elizabethtown College

Elizabethtown, PA 17022. Tel: (717) 361-1262, FAX: (717) 361-1180. Email: <JOHNSONKA<at>etown.edu>. Department of Communications, 1975. BEA, IABC, SCJ, IRTS, IBS, CMA. Kirsten A. Johnson, chair.
FACULTY: Profs.: Tamara L. Gillis; Assoc. Profs.: Kirsten A. Johnson; Hans-Erik Wennberg; Asst. Profs: Colin Helb; Kelly Poniatowski; Instr.: David Donovan; Adjunct Instrs.: Adrienne Garvey; Casey Houtz; Cheryl Irwin, Mark Myers; William M. Sloane.
SEQUENCES: Corporate Communications (Public Relations and Marketing), Mass Communication (Radio, TV, Journalism, New Media).
FACILITIES: FM, AdA, CATV, CCTV, CN, ComN, DR, JN, JM, PRA, VDT.
DEGREE: BA.

Indiana University of Pennsylvania

Indiana, PA 15705. Tel: (412) 357-4411. FAX: (412) 357-7845; Email: <jn-dept<at>grove.iup.edu>. Department of Journalism. Stanford G. Mukasa, chair.
Journalism Program: Practical approach, interdisciplinary program (with internships) for careers in news-editorial and public relations.

1175 Maple Street, Stouffer Hall, Room 121, Indiana, PA 15705-1058. Email: <bgwilson<at>iup.edu>. B. Gail Wilson, chair.
Communications Media and Instructional Technology Program: http://www.iup.edu/commmedia/programs/phdcmit/default.aspx. PhD degree offered.

La Salle University

1900 West Olney Ave., Philadelphia, PA 19141-1199. Tel: (215) 951-1844. FAX: (215) 951-5043. Email: <texter<at>lasalle.edu>. Web Site: [http://www.lasalle.edu/academ/commun/home.htm]. Department of Communication, 1985. Lynne Texter, chair.
Communication Program: The program provides a core of courses then invites students to complete a track in journalism, mass communication, public relations, or communication management.
Master Degree Program in Professional Communication: Michael Smith, dir. Tel.: (215) 951-1155; FAX: (215) 951-5043; Email: <msmith<at>lasalle.edu>.
Master?s Degree Programs Abroad: Professional Communication and Public Relations in Prague, Czech Republic, and in Athens, Greece. Gerard F. Molyneaux, dir. Tel: (215) 951-1981, FAX: (215) 951-5043; Email: <molyneau<at>lasalle.edu>.

Lehigh University

33 Coppee Dr., Bethlehem, PA 18015. Tel: (610) 758-4180, FAX: (610) 758-6198, Email: <wally.trimble<at>lehigh.edu>. Website: <http://www.lehigh.edu/journalism>. Department of Journalism and Communication. Wally Trimble, head.
Journalism Program: Undergraduate degree programs in journalism and science writing; minors in journalism, science writing and communication. The program emphasizes writing, research, communication technology and global studies. It has offered coursework in online journalism since 1995.

Lincoln University of the Commonwealth of Pennsylvania

1570 Baltimore Pike, PO Box 179, Lincoln University, PA 19352. Tel.: (484) 365-8145, FAX: (484) 365-8156. Website: <www.thelincolnianonline.com>. Department of English and Mass Communications. Serajul Bhuiyan, professor and director.
English Communications: The English Communications Major prepares students for careers in mass media. The major exposes students to common elements (familiarity with English, American, and African American literature; knowledge of media principles and practices) and to one of two emphases: print journalism and television. The major requires 18 courses in Communications, and two semesters of a foreign language.

Lock Haven University

Lock Haven, PA 17745-2390. Tel.: (570) 484-2193; FAX: (570) 484-2436. Department of Communication and Philosophy. Matthew Girton, chair. Email: <mgirton<at>lhup.edu>.
Communication Program offers professional training qualifying students for entry level positions in the mass media or graduate study. Students can select one of six tracks: journalism, electronic media, public relations and advertising, professional communication, public discourse and performance, communication and culture. Facilties: television studio, radio station, newspaper. Student clubs: Havenscope television group, WLHU radio, sports broadcasting club, Society for Collegiate Journalists. Degree: BA.

Lycoming College

700 College Place, Williamsport, PA 17701. Tel: (570) 321-2000, 321-4297, FAX: (570) 321-4389; Email: <wild<at>lycoming.edu>. Department of Communication, 1976. Fredric M. Wild, chair.
Communication Major: The program emphasizes the liberal arts through an interdisciplinary core and professional tracks in public relations and corporate communication, electronic media, and reporting and media writing.

Millersville University

PO Box 1002, Millersville, PA 17551-0302. Tel.: (717) 872-3233, FAX: (717) 871-2051. Email: <thomas.boyle<at>millersville.edu>. Department of Communication and Theatre. Thomas P. Boyle, APR, chair. Speech Communication program offers options in broadcasting, communication studies, public relations and theatre.

Pennsylvania, University of (Annenberg School for Communication)

Philadelphia, PA 19104-6220. Tel: (215) 898-7041; FAX: (215) 898-2024, E-mail: <admin<at>pobox.asc. upenn.edu>. Program in Communication.
Communication Program: Graduate program in Media Criticism, Mass Communication Research; Health and Development Communication, Political Communication.

? Pennsylvania State University, The

201 Carnegie Building, University Park, PA 16802. Tel: (814) 863-1484, Fax: (814) 863-8044; website: <http://comm.psu.edu>. College of Communications, 1930. AAF, KTA, NABJ, SPJ, WICT, NAMIC, PSAJD, AHANA, PRSSA, PSAF, RTNDA, SFO. Douglas Anderson, dean.
FACULTY: Profs.: Douglas Anderson (dean and founding co-dir., Sports Journalism Ctr.), Tony Barbieri (Foster Professor of Writing and Editing), Jeremy Cohen (assoc. vice president and sr. assoc. dean, Undergraduate Education), John J. Curley (visiting professor), Gene C. Foreman (visiting professor), Robert M. Frieden (Pioneers Chair in Cable Telecommunications), Matthew P. McAllister, Malcolm Moran (Knight Chair in Sports Journalism and Society and dir., Sports Journalism Ctr.), John S. Nichols, Mary Beth Oliver (co-dir., Media Effects Lab), Patrick R. Parsons (Davis Professor of Ethics and dir., Davis Program in Ethical Leadership), Robert D. Richards (Curley Professor of First Amendment Studies; dir., Washington Program and founding dir., Pa. First Amendment Ctr.), S. Shyam Sundar (distinguished professor; co-dir., Media Effects Lab), Richard D. Taylor (Palmer Chair of Telecommunications & Law and co-dir., Inst. for Info. Policy); Assoc. Profs.: Robert A. Baukus (dept. head, Advertising/Public Relations), Ronald V. Bettig, Barbara O. Bird (dir., International Programs), Frank E. Dardis, Russell Frank, Michel Haigh, Jeanne L. Hall, Martin E. Halstuk, Marie C. Hardin (assoc. dean, Undergraduate and Graduate Education, dir., Page Ctr. For Integrity in Public Com. and assoc. dir., Sports Journalism Ctr.), Anne M. Hoag, Matthew S. Jackson (dept. head, Telecommunications), Krishna P. Jayakar, Ann Marie Major (dir., Jimirro Ctr. for Study of Media Influence), Anthony A. Olorunnisola (dept. head, Film-Video and Media Studies), J. Ford Risley (dept. head, Journalism), John P. Sanchez, Amit M. Schejter (co-dir., Inst. for Info. Policy), Fuyuan Shen; Asst. Profs.: Lee A. Ahern, George U. Anghelcev, Denise S. Bortree, Colleen Connolly-Ahern, Marcia W. DiStaso, C. Michael Elavsky, Matthew F. Jordan, Naomi E. McCormack, Michelle Rodino-Colocino, Michael G. Schmierbach, Richard A. Sherman, Bu Zhong; Sr. Lectrs.: John H. Beale, Rodney B. Bingaman, Curt W. Chandler, John A. Dillon (dir., Dow Jones Editing Excellence Ctr.), J. Ann Dumas, Kevin J. Hagopian, Maria Cabrera-Baukus, Russell E. Eshleman (assoc. dept. head, Journalism), Shannon Kennan (dir., Outreach and Instructional Design), Ann L. Kuskowski, Judy Maltz-Schejter, Marea A. Mannion, Steve G. Manuel, Robert P. Martin (asst. dean, Internships and Career Placement), Pamela A. Monk, Renea D. Nichols, Michael S. Poorman (dir., Alumni Relations), Christopher B. Ritchie, Steven W. Sampsell (dir., College Relations), Maura E. Shea, Cynthia Simmons, Ronald G. Smith, Susan M. Strohm (coord., Honors Program), Thor Wasbotten (asst. dean, Student Media and Online Operations), Kenneth E. Yednock, Will Yurman; Lectrs.: Jamey R. Perry (asst. dean, Academic Services), Joseph M. Selden (asst. dean, Multicultural Affairs); Adj. Fac.: Katharine Allen, David J. Aneckstein, David Baker, Bianca Barr, Kathryn Blevins, Jeff Brown (gen. mgr., ComRadio), Thomas M. Camden III, Curtis Y. Chan, Thomas Corrigan, Ben Cramer, Michelle Dangiuro, Michael Dawson, Lauren DeCarvalho, John Dolan, James Dugan, Andrew W. Elder, Linda Feltman, Keith Fledderman, Donald Hampton, Sally A. Heffentreyer, Chris Hennessey, Aaron Heresco, Margaret Hopkins, Heather Hottle, Erika Isler, Billy Johnson, Stephen A. Jones, Michael C. Joseph, Morgan Jurgenson, Guan-Soon Khoo, Hyangsook Kim, Ryan Lizardi, Dean Markussen, Chris Maurer, John J. Milewski, David Norloff, Alexandra Nutter-Smith, Kathleen O?Toole, Curtis Parker, Tina Peterson, John C. Powell, Steve Reighard, Jeffrey Rice, Jim Rodenbush, Christopher Rosenblum, Lori Shontz, Matthew Swayne, Charles Ungar, Lisa Warren, Jaclyn Wechtenhiser, Caryn Winters, Julia Woolley, Christopher Yorks, Thomas Yourchak, Jennifer Zeigler; Emer. Profs.: Richard L. Barton, R. Thomas Berner, Dennis Davis, William Dulaney, Robert Farson, H. Eugene Goodwin, R. Dorn Hetzel, John Nichols, Vincent Norris, Daniel W. Pfaff, Donald Smith.
MAJORS: Advertising/Public Relations, Film-Video, Journalism, Media Studies, Telecommunications.
FACILITIES: AM/FM, AP, CCTV, CN, ComMedia, ComRadio, ETV, VDT.
DEGREES: BA in Advertising/Public Relations; BA in Film-Video; BA in Journalism; BA in Media Studies; BA in Telecommunications; MA in Media Studies; PhD in Mass Communications.

Pennsylvania State University, Altoona College

3000 Ivyside Park, Altoona, PA 16601. Tel.: (814) 949-5769; Fax: (814) 949-5774. Communications program, Bob Trumpbour, coordinator.
Communications Program: offers a Bachelor of Arts in an integrated program that balances theory and hands-on production. The major is designed to give students the experience to become versatile media practitioners with a curriculum that explores the implications of the transition to digital technologies and media convergence on our culture. Development of students? critical thinking skills are emphasized while students have the opportunity to learn a range of hands-on skills.

Pittsburgh, University of

526 Cathedral of Learning, Pittsburgh, PA 15260. Tel.: (412) 624-6536, FAX: (412) 624-6639. E-mail: patsy1<at>pitt.edu Department of English, Non-Fiction Writing (newspaper or magazine). Patsy Sims, Coordinator
Journalism Program: Undergraduate writing major in Newspaper and Magazine tracts, MFA in Creative Non-Fiction.

? Point Park University

Pittsburgh, PA 15222-1984. Tel: (412) 392-4730, FAX: (412) 392-3917. Web site: <www.pointpark.edu>. School of Communication, 1960. Ad Club, SPJ, PRSSA, CSB (College Students in Brdct. ? AWRT affiliation). Tim Hudson, Dean, Email: <thudson<at> pointpark.edu>.
FACULTY:?Profs.:?Dane S. Claussen (Chair of Faculty), David J. Fabilli, Helen Fallon (Director, University Honors Program), Tim Hudson, Robert O?Gara; Assoc. Prof.:?Tatyana Dumova, Anthony J. Moretti (Acting Ass?t Dean), William R. Moushey Jr. (Director, Innocence Institute), Heather Starr-Fiedler, Johan Yssel (Director, IMC Program);?Asst. Prof.:?Steven M. Hallock (Director of Graduate Programs), Patrick Millard, Christopher Rolinson; Visiting Asst. Prof.: Dana Hackley.
SEQUENCES: Public Relations and Advertising, Journalism, Photojournalism, Photography, Digital Media, Integrated Marketing Communication. MA in Journalism & Mass Communication, MA/MBA w/Bus. School (three sequences: public relations/advertising management; television/digital media management; print/digital media management).
FACILITIES: AdA, CCTV, CN, ComN, ComTV, DR, FM, JM, JN, PRA, UPI, VDT.
DEGREES: BA, BFA, BS, MA, concurrent MA/MBA (with School of Business)

Saint Joseph?s University

5600 City Avenue, Philadelphia, PA 19131-1395. Tel.: (610) 660-1891, FAX: (610) 660-3235. E-mail: ogilman<at>sju.edu. Communication Studies Major/Minor Program. Owen W. Gilman, Jr., Director.
Communication Studies: Communication Studies offers a major and a minor, with core courses such as Communications Theory and Practice and Ethics in Communications setting the stage for students to pursue specific interests that draw upon faculty resources in English (journalism, public speaking, organizational writing), Marketing (public relations, marketing communications, advertising), and Music, Theatre, and Film (digital film). These options are designed to prepare students for a wide range of career options in the communications field. Graduates who complete the Communication Studies major or minor will look for employment in public relations, advertising, print and broadcast journalism (TV and radio), convergent media, social media, writing for organizations, writing for the World Wide Web, and digital media production.

? Shippensburg University

1871 Old Main Drive, Shippensburg, PA 17257. Tel: (717) 477-1521; FAX: (717) 477-4013. Email: <commjour<at>ship.edu>; Web: <http://webspace.ship.edu/commjour>. Communication/Journalism Department. A. Joseph Borrell, chair.
FACULTY: Profs.: Edward J. Carlin, Margaret Evans; Assoc. Profs.: Jeffrey T. Bitzer, A. Joseph Borrell, Michael W. Drager; Asst. Profs.: John Ellerbach, Kimberly Garris, Carrie Sipes, Stephanie Anderson Witmer, Masdul Biswas.
SEQUENCES: Electronic Media, Print Media, Public Relations.
FACILITIES: DR, CCTV, CN, ComN, PRA, VDT, AM/FM, AP, PRSSA.
DEGREES: BA in Communication/Journalism, MS in Communication Studies.

Susquehanna University

514 University Ave., Selinsgrove, PA 17870-1164. Tel: (570) 372-4355; FAX: (570) 372-2757. Email: <augustin<at>susqu.edu>. Department of Communications, 1965. Larry D. Augustine, chair.
FACULTY: Larry Augustine, Catherine Hastings, Chad Hershberger, Randy Hines, David Kaszuba, Judith Morris, Beverly Romberger, James Sodt, Craig Stark
SEQUENCES: Broadcasting, Communications Studies, Corporate Communications, Journalism, Public Relations, Secondary Education, and Speech Communication.
FACILITIES: AdA, FM, AP, CN, JN, PRA, VDT.
DEGREE: BA

? Temple University

2020 N. 13th St., Philadelphia, PA 19122-6080. Tel: (215) 204-7433, FAX: (215) 204-1974. Email: <journ<at>temple.edu>; Website: <http://www.temple.edu/journalism>. Department of Journalism, 1927. KTA, SPJ, NABJ, RTNDA, ED2010, Andrew Mendelson, chair.
FACULTY: Profs: Thomas Eveslage, Carolyn Kitch, Edward Trayes (dir. MJ prog.); Assoc. Profs: Christopher Harper, Andrew Mendelson (Dept. Chair), Karen M. Turner, Linn Washington;?Fabienne Darling-Wolf;?Asst. Profs: Shenid Bhayroo; Susan Jacobson; George Miller, Maida Odom (Internship Director), Larry Stains, Lori Tharps, Francesca Viola.
SEQUENCES: No required sequences. Areas of specialization include Broadcast Journalism, Magazine, Photojournalism, Public Affairs Journalism, Sports Journalism, International Reporting, Visual Journalism, Entrepreneurialism and Journalism, and more.
FACILITIES: FM, CN, JM, DR, VDT.
DEGREES: BA, MJ, PhD.

Ursinus College

Collegeville PA 19426-1000. Tel.: (610) 409-3603; FAX: (610) 409-3733. Email: <jmiller<at>ursinus.edu>. Department of Media and Communication Studies. 1987. Jay K. Miller.
The Media and Communication Studies Department offers an interdisciplinary course of study in which students examine the aesthetic, cultural, economic, legal, political and ethical implications of communication in society. Based in the liberal arts and drawing upon social scientific and humanistic traditions, our program focuses on the creation, structure, criticism and impact of messages. This course of study aims to increase awareness of the centrality of communication to identity, social order and democratic processes. In an era of rapidly altering media technologies and delivery systems, this program specifically emphasizes the role of the media in contemporary American culture. With a wide range of theoretical and applied courses, students are encouraged to work with their major adviser to develop a courses of study that best meets their individual goals and challenges them to consider the relationship between theory and practice. A degree in Media and Communication Studies prepares students for graduate work in media and communication studies, for careers in the communication and information industries as well as for leadership positions in business, law, politics, and education

York College of Pennsylvania

MAC Center, Country Club Road, York, PA 17405-7199. Tel.: (717) 815-1354, FAX: (717) 849-1602. Email: <bfurio<at>ycp.edu>. Division of Communication. PRSSA. Brian Furio, chair.
SEQUENCES: Majors in Public Relations and Mass Communication.
FACILITIES: PRA, CN, AM/FM, DR, TV production center
DEGREE: BA.

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